Privacy Policy

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

  • Name, email address, phone number, and business contact information
  • Business details including restaurant name, address, and tax identification numbers
  • Payment and billing information including credit card details and bank account information
  • User account credentials and authentication information

Transaction Data

Through our POS services, we collect and process:

  • Customer transaction records and payment information
  • Order details, menu items, and pricing information
  • Inventory and product data
  • Sales reports and analytics data
  • Customer receipt information

Technical Information

We automatically collect certain technical information, including:

  • IP addresses, browser type, and operating system information
  • Device identifiers and hardware specifications
  • Website usage patterns and navigation data
  • System logs and performance metrics
  • Location data from POS terminals

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve our services and user experience
  • Provide targeted content and advertisements


How We Use Your Information

Service Provision

We use your information to:

  • Provide and maintain our POS services
  • Process transactions and payments
  • Generate reports and analytics
  • Provide customer support and technical assistance
  • Manage user accounts and authentication

Business Operations

We may use your information for:

  • Billing and account management
  • Service improvements and new feature development
  • Marketing and promotional communications (with your consent)
  • Compliance with legal and regulatory requirements
  • Fraud prevention and security monitoring

Analytics and Reporting

We use aggregated and anonymized data to:

  • Analyze usage trends and patterns
  • Improve our services and technology
  • Conduct market research and business intelligence
  • Generate industry benchmarks and insights


Information Sharing and Disclosure

Service Providers

We may share your information with trusted third-party service providers who assist us in:

  • Payment processing (Orderpin, Quantic)
  • Hardware manufacturing and support (Landi, Dejavoo, Pax)
  • Cloud hosting and data storage
  • Customer support services
  • Marketing and analytics platforms

Business Partners

We may share information with our business partners for:

  • Integration with third-party services (DoorDash Drive, reservation systems)
  • Hardware compatibility and support
  • Joint marketing initiatives (with your consent)

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes, court orders, or government requests
  • Protect our rights, property, or safety
  • Prevent fraud or illegal activities
  • Enforce our terms of service

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.


Data Security

Security Measures

We implement industry-standard security measures including:

  • Encryption of sensitive data in transit and at rest
  • Secure payment processing protocols (PCI DSS compliance)
  • Multi-factor authentication for user accounts
  • Regular security audits and vulnerability assessments
  • Access controls and employee training programs

Payment Card Industry (PCI) Compliance

Our payment processing services comply with PCI DSS standards to protect cardholder data and ensure secure payment transactions.

Data Breach Response

In the event of a data breach, we will:

  • Promptly investigate and contain the incident
  • Notify affected customers within 72 hours
  • Cooperate with law enforcement and regulatory authorities
  • Provide updates and remediation steps as appropriate


Data Retention

Retention Periods

We retain your information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce our agreements
  • Meet tax and accounting obligations

Transaction Data

Transaction records are typically retained for:

  • Active accounts: Duration of service relationship
  • Closed accounts: 7 years for tax and compliance purposes
  • Payment card data: As required by PCI DSS standards

Data Deletion

Upon account termination or upon request, we will delete or anonymize your personal information, except where retention is required by law.


Your Rights and Choices

Access and Correction

You have the right to:

  • Access your personal information we hold
  • Request correction of inaccurate information
  • Update your account details and preferences
  • Download your transaction data and reports

Communication Preferences

You may:

  • Opt out of marketing communications
  • Update your notification preferences
  • Choose how we contact you for service-related matters

Data Portability

Upon request, we can provide your data in a structured, machine-readable format for transfer to another service provider.

Account Deletion

You may request deletion of your account and associated data, subject to legal retention requirements and business necessity.


Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will promptly delete it.


International Data Transfers

If you are located outside the United States, please note that your information may be transferred to and processed in the United States, where our servers and service providers are located. We ensure appropriate safeguards are in place for such transfers.


Third-Party Services

Integration Partners

Our services integrate with third-party platforms including:

  • Orderpin: Online ordering platform with their own privacy practices
  • Quantic: POS system provider with their own privacy practices
  • DoorDash Drive: Delivery service integration
  • Payment processors: Various payment gateway providers

We recommend reviewing the privacy policies of these third-party services as they have their own data handling practices.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.


California Privacy Rights

CCPA Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • Right to know what personal information is collected and how it's used
  • Right to delete personal information
  • Right to opt out of the sale of personal information
  • Right to non-discrimination for exercising your privacy rights

Do Not Sell

We do not sell personal information to third parties for monetary consideration.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:

  • Post the updated policy on our website
  • Notify you of material changes via email or through our services
  • Update the "Last Updated" date at the top of this policy

Continued use of our services after changes constitutes acceptance of the updated policy.


Data Controller Information

Chip POS acts as the data controller for personal information collected through our services. We are responsible for determining the purposes and means of processing your personal data.